using ventr

By creating an account or using Ventr, you agree to these Terms of Service. If you don't agree, please don't use Ventr. If you also signed a Participant Consent & Agreement, these Terms apply alongside it; if the two conflict, that agreement governs for you.

You must be at least 18 years old and able to enter into a binding agreement. Ventr is currently available by invitation; paid subscriptions are offered through the app.

Ventr is a voice-first reflection app, a private space to talk through what you're feeling. Ventr is not therapy, counselling, medical or mental-health advice, diagnosis, treatment, or emergency or crisis services, and is not a substitute for a qualified professional. It is AI-powered software that can be wrong, and you should not rely on it for any decision where being wrong would matter.

In an emergency or crisis, contact 911, or 988 (Suicide & Crisis Lifeline, call or text), or the resources in the Privacy Policy. Do not rely on Ventr to recognize or respond to a crisis.

• You're responsible for keeping your sign-in credentials secure and for activity under your account.
• Provide accurate information when you sign up.
• Tell us promptly (privacy@joinventr.com) if you believe your account has been accessed without your permission.

When using Ventr, you agree not to:

• use it for anything illegal, or to harm others;
• attempt to break, overload, reverse-engineer, scrape, or gain unauthorized access to the service or its systems;
• use it to generate or distribute unlawful, harmful, or abusive content;
• misrepresent Ventr as therapy, medical care, or a professional service to others;
• resell, sublicense, or commercially exploit the service or your access to it.

We may suspend or end your access if you breach these rules, or to protect the service or other people.

• You own what you put in. The conversations and content you create remain yours.
• You grant us a limited licence to process your content only as needed to operate Ventr and as described in the Privacy Policy (for example, transcribing your voice, generating responses, and storing your conversation on your account). This licence ends when you delete the content or your account.
• We don't claim ownership of your conversations, and we choose providers and settings intended to keep them private and out of AI model training.

Ventr, the "ventr" name and wordmark, the app, its design, and its underlying software are owned by Ventr Labs Inc. and protected by intellectual-property laws. These Terms don't give you any right to use our branding without permission.

Ventr offers paid subscriptions through the app. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all subscription purchases. Paddle handles billing, payment processing, tax, customer-service inquiries about charges, and refunds, and is who appears on your statement.

Subscriptions renew automatically at the end of each billing period unless you cancel. You can cancel at any time from your account settings or the link in your Paddle receipt; you keep access until the end of the period you've already paid for.

For subscription pricing, cancellation, and refund details, see our Refund Policy.

Ventr is provided as an early release. We may change, suspend, or discontinue any part of Ventr at any time, and we don't guarantee it will be available, uninterrupted, or error-free. We may also update these Terms; if we make a material change we'll take reasonable steps to notify users.

Ventr is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Ventr will be accurate, reliable, secure, available, or error-free, or that its responses are appropriate for your situation.

To the fullest extent permitted by law, Ventr Labs Inc. and its directors, officers, and contributors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising out of or relating to your use of (or inability to use) Ventr.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to Ventr will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) CAD $100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (including, in some jurisdictions, liability for death or personal injury caused by negligence, or for fraud).

You can stop using Ventr and delete your account at any time from Settings. We can suspend or end your access if you breach these Terms, or if we discontinue the service. Sections that by their nature should survive (content ownership, disclaimers, limitation of liability, governing law) survive termination.

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree to the courts of British Columbia for any disputes, subject to any non-waivable rights you have under applicable consumer law.

Questions about these Terms: privacy@joinventr.com, Ventr Labs Inc., Vancouver, BC, Canada.